Delight your customers with effortless customer service
Trusted by 50,000+ businesses
Explore why Freshdesk Omnichannel Suite is the most complete support solution with the fastest time-to-value.
Reimagine more meaningful conversations and turn service agents into customer champions. Launch customer and employee delight in under 3 months!
Here's why our customers choose us
“We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hours.”
FRESHDESK SUPPORT DESK
Customer & agent delight made easy
Save time and reduce repetitive tasks. Help agents rapidly resolve customer inquiries with workforce automation and knowledge from one, unified platform.
Connect on channels that customers love
Help customers find answers fast. Launch AI-powered chatbots to easily guide customers in solving their questions.
FRESHDESK CONTACT CENTER
Answer support calls effortlessly
Prompt agents with a 360-degree customer view and guided resolutions to improve call productivity. Take advantage of powerful routing engines that dramatically reduce call wait times and achieve smarter escalations.
FIELD SERVICE MANAGEMENT
Deliver field service that remote agents trust
Route service teams efficiently based on availability, proximity and skillset. Offer customers real-time updates via conversational bots and simplified appointment scheduling.
Accelerate customer experience innovation with Freshworks NEO
Meet your expanding customer support needs by integrating flexibly with rich APIs and pre-delivered integrations across 1,000+ Marketplace apps.
Why customers love Freshdesk
Freshdesk helped Travix, a global online travel company, navigate customer service during a global crisis
Freshdesk helped IT firm Riverbed Technology support their customers across their digital journeys
Freshdesk helped Klarna wow its 80 million customers with instant responses and rapid resolutions
Recommended by leading industry experts
2021 Gartner Magic Quadrant
G2 Momentum Leader
Finances Online 2022 Q1 Award
Capterra Shortlist 2022
Start today, and enjoy our free trial.
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Freshdesk is an easy-to-use helpdesk software that enables teams to handle conversations from multiple channels such as email, phone, chat and social media. It also focuses on enabling cross-functional team collaboration to deliver exceptional customer support.