Make chat easy for today's digital customers
Trusted by businesses you know and love
Your customers have changed. So should your customer service.
Today’s customers prefer a quick and effortless customer service experience. Freshdesk Messaging helps you deliver on these expectations through conversational messaging and AI-powered bots.
Provide instant solutions
Simplify how customers connect with you
PROACTIVE CUSTOMER SERVICE
Be proactive and earn customer trust.
Accelerate customer experience innovation - with Neo.
Quickly innovate to meet your expanding customer support needs with Neo – the open and flexible Enterprise platform providing rich APIs for custom integration, automated workflows, smart analytics, and ecosystem partner solutions.
Bring customer service to the customer
Powering millions of conversations for businesses of all sizes
“For Travix, chat is no longer ‘just another’ channel. The goal is to ensure that by the end of the year, 50% of customer inquiries take place through chat. That is a massive culture change for our company, which had leaned on manual processes and a ‘just give us a call’-approach to service for many years.”
Get started today with new conversational experiences that your customers will love!
Sign up for a 21-day free trial. No credit card required. No strings attached.
Engage with website visitors and product users for sales and customer success
Freshdesk Messaging is a modern messaging software built for teams who want to do more – Drive visitors to become leads, and users to become happy, engaged customers.